OUR POLICIES
Please see below the policies which we adhere to to ensure the high level of service and commitment to keeping every client, service user, volunteer and staff member safe.
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Dealing with Unacceptable Customer and Client Behaviours Policy
Recruitment of Ex-Offenders Policy
Safeguarding Policy & Procedures
Accepting and Declining Financial Donations Policy
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Complaints Policy
Horsham Matters aims to provide our customers, clients, service users, partners, suppliers and donors with the best possible service. However, there may be occasions when users of our services may feel the quality or level of service provided falls short of what can reasonably be expected.
Your continued involvement and good will is of great value to us. If you have a complaint we would like you to tell us about it.
Please download a copy of our Complaints Policy for full details on how to do this.
ANNUAL ACCOUNTS
Our accounts are subject to an Independent Financial examination each year.
