Please see below the policies which we adhere to to ensure the high level of service and commitment to keeping every client, service user, volunteer and staff member safe.

We take the storage and use of your personal information very seriously, for details please see our Privacy Policy.

Safer Recruitment Policy 

Recruitment of ex-offenders policy July 2018

Child Protection Policy

Policy for dealing with unacceptable customer and client behaviour June 2018

Code of Conduct

Complaints Policy

Horsham Matters aims to provide our customers, clients, service users, partners, suppliers and donors with the best possible service.  However, there may be occasions when users of our services may feel the quality or level of service provided falls short of what can reasonably be expected.

Your continued involvement and good will is of great value to us.  If you have a complaint we would like you to tell us about it. Please download a copy of our Complaints Policy for full details on how to do this.