Our Policies

We take the storage and use of your personal information very seriously, please see our Privacy Policy here.

Safer Recruitment Policy here

Recruitment of ex-offenders policy July 2018

Child Protection Policy

Policy for dealing with unacceptable customer and client behaviour June 2018

Code of Conduct August 2018

Complaints Policy

Horsham Matters aims to provide our customers, clients, service users, partners, suppliers and donors with the best possible service.  However, there may be occasions when users of our services may feel the quality or level of service provided falls short of what can reasonably be expected.

Your continued involvement and good will is of great value to us.  If you have a complaint we would like you to tell us about it. Our Complaints Policy can be downloaded here.